TERMS & CONDITIONS

The terms and conditions stated herein (collectively, the “Agreement”) constitute a legal agreement between you and Qourier, a limited company existing under the laws of the Republic of Singapore (the “Company”). In order to use the Qourier services, you must agree to the terms and conditions that are set out below.

Qourier “online” (i.e. web and mobile services, which includes web sites operated by Qourier such as www.qourier.com, mobile applications, however accessed and/or used via personal computers, mobile devices or otherwise) and “offline” (i.e. collection of data through electronic or surface mailings, telephone, or in person) activities owned, operated, provided, or made available by the company. Qourier “online” and “offline” activities are collectively termed as the “Services”.

By using or receiving any services supplied to you by the company, you hereby expressly acknowledge and agree to be bound by the terms and conditions of the agreement, and any future amendments and additions to this agreement as published from time to time through the services.

The company reserves the right to modify the terms and conditions of this agreement or its policies relating to the service or software at any time, effective upon posting of an updated version of this agreement on the service or software. You are responsible for regularly reviewing this agreement. Continued use of the service or software after any such changes shall constitute your consent to such changes.

The company contracts individuals, independent logistics carrier third party to offer courier services, which may be scheduled through use of the software, or service. The company has no responsibility or liability for any courier other than stated herein services provided to you by such individuals or third parties.

Representations

Qourier services are not available to persons under the age of 16. By using the software or services, you represent and warrant that you are at least 16 years old. By using Qourier services, you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by the terms and conditions of this agreement. Your participation in using the services is for your sole, personal use.

You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the services you agree to comply with all applicable laws of the Republic of Singapore. You may only access the services using authorized means.

Termination of access

Qourier may, in its sole and absolute discretion, discontinue, suspend or modify your and /or any other user’s access to the company’s services or any portion there of at any time with or without notice and/or for any other reason. The company reserves the right to terminate this agreement should you be using the services with an incompatible or unauthorized manner.

Restrictions

The company hereby grants you a non-exclusive, non-transferable, right to use the services, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this agreement. The company and its licensors reserve all rights not expressly granted to you. You shall not:
  1. Reverse engineer or access the services’ software in order to:
    1. Build competitive services
    2. Build a product using similar ideas, features, functions or graphics of the service or software, or
    3. Copy any ideas, features, functions or graphics of the services
  2. Launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the service or software.
  3. Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws.
  4. Attempt to gain unauthorized access to the software or service or its related systems or networks.

Delivery request information

You agree that your delivery request with the Company represents that the information supplied by you is accurate and complete. Your delivery request with the Company also acknowledges that the Company is relying upon such information in the preparation and completion of each and all request without any verification by the Company as to its accuracy or completeness. You agree to hold the Company and its parent, subsidiaries, directors, officers, employees, affiliates, successors, assigns, agents and representatives harmless and defend and indemnify the Company from and against any claims, causes of action, damages and liability of whatever kind or nature, including but not limited to court costs and reasonable attorney fees if information provided by you or your agent is inaccurate or incomplete. It is your responsibility to inform the Company of any changes or corrections to your information.

Delivery Job Price / Payment terms

The minimum Delivery Job Price will be quoted to you before a Delivery Request is completed/posted. You can increase the Delivery job price to attract more bids for the job. By completing/posting the Delivery Request, you accept to pay the Delivery Job Price quoted.

The minimum Delivery Job Price may be modified or updated by Qourier from time to time. It is your own responsibility to remain informed about the Delivery Price for the delivery services.All payments for all orders will be made in Singapore Dollars.

Qourier uses a third-party payment system (the “Payment System) to link your credit account to Qourier Services. The processing of payments or credits, as applicable, will be subject to the terms and conditions as well as privacy policies of the Payment System and your credit card issuer. Qourier is not responsible for any errors by the Payment System.

Upon successful completion/posting of the delivery request, your credit account will be deducted as per the Delivery Job Price.

There will be no refund of any regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to Qourier services either planned, accidental or intentional, or any reason whatsoever. The company reserves the right to process any refunds if required.
 
The company, at its sole discretion, make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. The company may change the fees for our services, as we deem necessary for our business.

Qourier Credits

You may purchase Qourier Credits via Bank Transfer or mailing of cheque. Only selected customers will be entitled to top up via PayPal system for Qourier Credits purchase. Additional PayPal transaction fees on top of Qourier Credits top up will be applicable. 
Upon purchase of Qourier Credits, you are deemed to have agreed to the Terms of Service of Qourier and your financial institution.
Qourier may, at its sole and absolute discretion, reject your request to purchase Qourier Credits or reject a payment transaction, or refund a payment or other transaction, for any reason whatsoever, including without limitation, where your proposed Qourier Credits purchase:
  1. would cause the aggregate amount of stored value held by Qourier, directly or indirectly, alone or together with any person over whom the Qourier has control or influence, to exceed any value permitted under the prevailing laws and regulations
For Rewards or Rebates, you may also receive Qourier Credits into Wallet via the redemption of such Rewards or Rebates, provided that such redemption is in line with our Terms of Service. Rewards and rebates are not applicable for all PayPal transactions. 
You may check your Qourier Credits balance in the Application/Dashboard. The Qourier Credits balance set out in the Application/Dashboard shall serve as a conclusive evidence of your Qourier Credits balance.
All Qourier Credits do not have an expiry date. However, Qourier reserves the right to deal with inactive Qourier Accounts in such manner as it deems fit in its absolute discretion including such Qourier Credits being forfeited.
As Qourier Credit purchases may involve transactions through a financial institution, in the event of any error in such transaction which results in chargebacks from the financial institution, the Company reserves the right to clawback the amount (up to the disputed amount) from your Qourier Credits or by any other way it deems fit in its sole discretion.
Qourier reserves the right to forfeit your Qourier Credits where it reasonably believes that your use of the Service may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms of Use.
Qourier Credits are not withdrawable for cash, nor are they refundable. They cannot be resold or transferred for value. Qourier Credits shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Delivery Job Processing Fees

The company charges a processing fee (20%) for all delivery jobs transactions . The remaining of the delivery fees will be re-credited to the individuals or independent logistics carrier third party that offer the courier services. The processing fee may be modified or updated by Qourier from time to time. It is your own responsibility to remain informed about the processing fees.

Intellectual property ownership

The company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the services.
The company name, the company logo, and the product names associated with the services are trademarks of the company.

Disclaimer of warranties

The company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the service or software. The company does not represent or warrant that:
  1. The use of the services will be timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data,
  2. The services will meet your requirements or expectations,
  3. Any stored data will be accurate or reliable,
  4. The quality of services, information, or other material purchased or obtained by you through the service will meet your requirements or expectations,
  5. Errors or defects in the services will be corrected, or
  6. The service or the server(s) that make the service available are free of viruses or other harmful components.
The services provided to you is strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by the company. The company makes no representation, warranty, or guaranty as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the service or software. You acknowledge and agree that the entire risk arising out of your use of the software and service, and any third party services or products remains solely with you, to the maximum extent permitted by law.
 

Liability

Third Party Couriers

The company will assess the suitability, legality or ability of any individuals or independent logistics carrier third party that offer courier services subjected to company use. You expressly waive and release the company from any and all any liability, claims or damages arising from or in any way related to the individual or third party couriers. The company will not be a party to disputes, negotiations of disputes between you, the individuals or such third party providers. We cannot and will not play any role in managing payments between you and the third party providers.

Qourier Services

Responsibility for the decisions you make regarding services offered via the company (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such individuals, third party licensors and/or vendors and you expressly waive and release the company from any and all liability, claims, causes of action, or damages arising from your use of the services, or in any way related to the third parties introduced to you by the services.

Qourier Quality Assurance

The quality of the courier services scheduled through the use of the service or software is entirely the responsibility of the individual or third party provider who ultimately provides such courier services to you. You understand, therefore, that by using Qourier services, your package(s) may be exposed to situations that are potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use Qourier services at your own risk.

Restricted Items

There shall not be conveyed restricted items such as dangerous, hazardous, combustible, explosive noxious or deleterious materials, gold and silver bullion, coin dust, cyanides or any form of uncoiled gold and silver bullion, platinum and other precious metals, precious and semi-precious stones including commercial carbons or industrial diamonds, jeweler currency (paper or coin) of any nationality, travellers’ cheques, indecent or obscene painting, photograph, lithograph, engraving, book or card or any indecent or obscene article, or any prohibited publications, tapes cinematograph films or drugs, poisons items of ultrasonic value, firearms or weapons.
In the event that any customer should consign such items with Qourier, the customer will indemnify Qourier from all claims, damages and expenses arising in connection therewith and Qourier shall have the right to deal with such items as it shall see fit including the right to abandon package of the same immediately upon Qourier having knowledge that such item infringes these conditions, or any acts, rules or regulations prevailing in the Republic of Singapore. Qourier shall have the right of inspecting the package consigned by its customers to ensure compliance with this clause.

Claims

Qourier maximum liability for each delivery request is SGD $100 or the declared value of the delivery request, whichever is lower. Qourier, however shall not be liable under any circumstances for paper-related and food-related items such as documents, cooked food, packed food, etc. Liability is subjected to approval and confirmation by Qourier.

Filing of Claims

Claims not made in writing within 24 hours of scheduled delivery shall be deemed waived by Qourier. Within 14 days of you notifying us of your claim, you must send us all information you have to support your claim. You are responsible for proving the actual loss or damage. We are not obligated to act on any claim until you have paid the transportation charges in full, and you must not deduct the amount of your claim from the transportation charges. If the recipient accepts your delivery without noting any damage on the delivery manifest, Qourier will assume the package was delivered in mint condition. For Qourier to process your claim, you must ready the original delivery package and its contents available for inspection. Qourier reserve the right of refusal to approve any claims, upon completion of processing of the claims.
For refunds on any cancelled delivery request that are not able to receive an approved bid, please submit within 7 days of delivery request. Any late submission will incur in additional processing fees.

Indemnification

By entering into this agreement and using the software or service, you agree that you shall indemnify and hold the company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with:
  1. Your violation or breach of any term of this agreement or any applicable law or regulation, whether or not referenced herein;
  2. Your violation of any rights of any third party, including providers of courier services arranged via Qourier services, Or
  3. Your use or misuse of Qourier services.

Delays

Internet Delays

The company’s services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. The company is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Weather Conditions

Qourier services timing may be subject to prevailing weather conditions. Slight delays in pick up and/or delivery timing may occur in the event of poor weather in Singapore. The company is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Unforeseen Road Conditions

Qourier services timing may be subject to prevailing road conditions. Slight delays in pick up and/or delivery timing may occur during peak periods and eves of public holidays as such due to rush hours. The company is not responsible for any delays, delivery failures, or other damage resulting from such problems.

General Package Conditions

Qourier will not be liable for your acts or omissions including but not limited to improper and/or insufficient packing, securing, marking, indications, and/or addressing of locations or to recipients.

General

Any disputes, actions, claims or causes of action arising out of or in connection with this agreement or the website or application shall be subject to, governed by and interpreted in accordance with the Laws of the Republic of Singapore for every purpose and the parties agree to submit to the jurisdiction of the Singapore courts. If any of the provisions herein becomes invalid, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
 
No joint partnership, employment, or business relationship exists between you, the company or any third party provider as a result of this agreement or use of the Services. If any provision of the agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under the applicable laws of the Republic of Singapore. The failure of the company to enforce any right or provision in this agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the company in writing. This agreement comprises the entire agreement between you and the company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

Failure to Complete A Delivery

Absence of Recipient

In the event that the Recipient is found to be absent from the Delivery Address specified by the Sender and no other person is present to receive the Parcel(s) on behalf of the Recipient, the Courier will call the Recipient for further instructions on whether to leave the Parcel(s) with the neighbour or leave the Parcel(s) at the doorstep. If the Recipient is unreachable, the Courier will call the Sender to request for further instructions on how to proceed. If there is a need, Qourier will arrange for a redelivery to the same address free of charge.

In the event whereby the Recipient is found to be absent from the Delivery Address and the Sender requests for the Courier to return the Parcel(s) back to the original location. An additional surcharge (Price of the original job) on top of the delivery fee will be charged to the Sender.

In the event whereby the Sender cannot be contacted as well, the Sender hereby authorises Qourier to decide on the Sender’s behalf.

Late Delivery

In the event whereby a delivery is not completed due to the courier being late to reach the Recipient for reasons that are not the Client’s responsibility, Qourier will contact the recipient to arrange for a redelivery, free of charge.

Late Pickup

In the event whereby a Pickup is not successful due to the courier being late to reach the Sender for reasons that are not the Client’s responsibility, Qourier will contact the Sender to re-arrange a pickup either at different location or different day/timing.

Item not ready for Pickup

In the event whereby a Pickup is not successful due to the courier being late to reach the Sender for reasons that are not the Client’s responsibility, Qourier will contact the Sender to re-arrange a pickup either at different location or different day/timing.

Absence of Recipient

In the event whereby a Pickup is not successful because the item is not ready during the scheduled pickup timing, the Courier will seek further instructions from the Sender on whether to wait for the parcel or to pickup the parcel at a later timing. $4 no pickup surcharge will be imposed. Couriers will wait for a maximum of 10 minutes at the Pickup Address

Wrong Address

You recognise that Qourier’s ability to provide the Delivery Services is dependent on the accuracy of the Delivery Information. You acknowledge that Qourier shall not be liable for any breach of these Terms and Conditions caused by any inaccuracy in such information, and that you will be liable to pay for any additional charges arising as a result of such inaccurate data. An additional $10 Surcharge will be applicable and charged to the Sender for the waiting time our courier had to spend due to inaccurate or lack of information.

Change of Address by Sender

In the event whereby the sender wishes to change the delivery address after the courier has picked up the item, an additional $10 Surcharge will be applicable and charged to the Sender. In any case if the courier refuses to deliver the item to the new delivery address, the Courier will bring back the item to the Sender, no additional surcharge will be implemented. However, the original delivery fees will still apply.

Change of Address by Recipient

In the event whereby the recipient wishes to change the delivery address after the Courier has picked up the item, the Courier will call the Sender to request for further instructions on how to proceed. If the Sender cannot be contacted as well, the Sender hereby authorises Qourier to decide on the Sender’s behalf. Qourier reserves the right to reject the request by the recipient in this case and the delivery will be on-hold until further instructions are given from the Sender. If an agreement is tied up between the Sender and Recipient to resend it to the same delivery address, Qourier will arrange for a redelivery to the same address free of charge.

A $10 Surcharge will be implemented on the Sender if the Sender agrees to the recipient‘s request to resend it to a different address. Depending on the Courier‘s availability, Qourier will make arrangements either for the original Courier to deliver the parcel or a new Courier to take over the delivery.

Rejection of Parcel by Recipient

In the event whereby the recipient refuses to accept the parcel, the Courier will call the Sender to request further instructions on how to proceed. Should the Sender request for the Courier to return it back to the original location, an additional surcharge (price of the original job) on top of the delivery fee will be charged to the Sender. If an agreement is tied up between the Sender and Recipient to resend it to the same delivery address, Qourier will arrange a redelivery to the same address free of charge.

In the event where the Sender cannot be contacted as well, the item will be sent back to Qourier while waiting for further instructions from the Sender.