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Frequently Asked Questions
1. How do I use Qourier? Qourier is a beautiful app that is extremely intuitive and simple to use. You can deliver your items in 3 simple steps: 1. Provide your pickup and delivery address 2. Enter package and payment details 3. Arrange with your Qourier for pickup. 2. When can I use Qourier? Qourier is available 24 hours a day, 7 days a week, 365 days a year. 3. What can I deliver with Qourier? Just about anything! Qourier works just like your regular courier service, but better! For the list of restricted items, please refer to our Terms and Conditions. 4. How much does it cost? Deliveries start at $6 and are determined by the distance from pickup to delivery, and the weight of the package. For flat rates, please contact sales@qourier.com to enquire about our Corporate Account. 5. Do you deliver to all parts of Singapore? Unfortunately, no. We have areas which we call No-Go-Zones - where we do not deliver (eg. prisons, army camps, Jurong Island). 6. Which are the areas where I have to pay additional $10? These areas include Sentosa Island, Tuas or Changi Airport. 7. How do I classify my item size? 1. Document - (L22 x W11 x H1cm ) and less than 500 grams. 2. Small - 0 cm - 90cm (L + H + W) and less than 5kg. 3. Medium - 91cm - 120cm (L + H + W) and less than 10kg. 4. Large – 121 - 160cm (L + H + W) and less than 20kg. 8. What if i need to send item that is more than 20kg? Requesting a delivery from our mobile app is only up to 20kg. Do sign up with us as a corporate user if you wish to deliver an item that is heavier than that! :) 9. How do I pay? Payment is done entirely through the Qourier app, and is completely cash-free! We accept payments via credit or debit card. 10. Who will be making my deliveries? Anyone who've signed up with us as a "Qourier"! Qouriers go through a background check and are personally onboarded by our operations team. They are qualified to deliver anything you want! 11. How do you onboard and verify a Qourier? All Qouriers are thoroughly vetted, including a background check. 12. How do I contact my Qourier? Once a Qourier has taken your job, you can call or message them at any point during the delivery, directly from the app! 13. What happens if my delivery request is not being accepted? If your delivery request is not accepted within the stipulated timing, please delete your job and repost again at a different timing. All unaccepted jobs will be removed by the end of day. A refund will be generated to you in 2-3 working days 14. What happens if the courier has reached the pick up location and no one is available? We will compensate the Qourier half the price of the delivery and refund the rest to you. Do post another job once you have rescheduled your delivery! 15. What if there is no one to receive the parcel? Your parcel will be sent to the nearest self-collection point for safekeeping. The recipient will receive an SMS regarding the self-collection details. If you require a redelivery, please post a new job where the Pickup Location is at the collection point. 16. Will I be able to track my parcels? Yes! You will receive a notification when your job is Assigned, Picked Up and Delivered. Once your job has been completed successfully, do remember to drop a review for your Qourier. :) 17. Can i cancel my job and is there any cancellation fee? If the Qourier has not reached the pick up location, no charges is applicable. However if the courier has reached the pick up location, we will only refund half of the price. 18. How do I open a corporate account? Please email us at sales@qourier.com. Our sales team will do their best to accommodate your business needs. 19. Why should I sign up as a Corporate User? Corporate Users enjoy these benefits: 1. Flat rates for your parcels, no matter the distance! 2. Free redeliveries! 3. Manage your deliveries easily with desktop dashboard access. 4. Unlock international deliveries to ship anything to anywhere in 3 working days at heavily discounted rates! 5. Monthly invoiced payments 20. What are the operating hours for Qourier Operations Team? Our operating hours are from Monday to Friday (10am-7pm). For weekend, we can be reached between 10-6pm. You can contact us at 96700850 :) You may contact us at support@qourier.com outside our working hours, and we will reach you within the next working day! 21. For Qouriers (Delivery Runners) __________________________________ 22. How do I become a Qourier? Simply drop us an email at support@qourier.com or apply within the Qourier app under "User Profile" 23. What are the requirements to be a Qourier? As long as you are a Singaporean/PR above 16 years old, you are welcomed to be a Qourier! 24. Can I use public transport to deliver the parcel(s)? Of course! As long as you are able to make the delivery timing, any form of transportation is acceptable! 25. How will I get paid? We will transfer you the amount you have earned to the bank account provided to us when you first sign up. If you would like to make changes to your bank account details, feel free to reach us by selecting “Contact Us”, within the Qourier app. 26. How much will I be able to receive once I have completed a delivery? You will receive 80% of the amount stated on the delivery (eg. For a $10 delivery, you will be paid $8). 27. Will I get a compensation for ERP, parking fee, petrol, etc? Currently we do not provide any compensation. Qourier will get 80% of the job price. 28. I want to know more about being a Qourier. You can go to this URL http://bit.ly/qourierrunnerhandbook and read through the file to know more about being a Qourier! :)