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Frequently Asked Questions
1. How do I use Qourier? Qourier is a beautiful app that is extremely intuitive and simple to use. You can deliver your items in 3 simple steps: 1. Provide your pickup and delivery address 2. Enter package and payment details 3. Arrange with your Qourier for pickup 2. When can I use Qourier? Qourier is available 24 hours a day, 7 days a week, 365 days a year. 3. What can I deliver with Qourier? Just about anything! Qourier works just like your regular courier service, but better! For the list of restricted items, please refer to our Terms and Conditions. 4. How much does it cost? Deliveries start at $5 and are determined by the distance from pickup to delivery, and the weight of the package. 5. How do I pay? Payment is done entirely through the Qourier app, and is completely cash-free! We accept payments via Credit Cards and Paypal. 6. Who will be making my deliveries? Anyone who've signed up with us as a "Qourier"! Qouriers are personally onboarded by our operations team and are qualified to deliver anything you want! 7. How soon will my job request be confirmed? Upon posting, we estimate a 30 minutes to 60 minutes response time from our Qouriers to bid for your job. 8. What if I need to contact my Qourier? You can call or message your Qourier at any point during the delivery, directly from the app! 9. How do you onboard and verify a Qourier? All Qouriers are thoroughly vetted, including a background check. 10. Can I become a Qourier? Yes! Simply drop us an email at support@qourier.com or apply within the Qourier app under "User Profile". 11. How do I change the status of a delivery? Under the “Jobs” tab, tap on ASSIGNED at the bottom of the screen and select the new status accordingly (e.g. PICKED). Once a delivery status is changed to DELIVERED, an empty screen will pop up and the recipient is required to use his/her finger to sign on your phone screen as acknowledgement of receipt. 12. Why am I unable to view any listed deliveries despite receiving notifications from the Qourier app? Deliveries are assigned to the first Qourier who bids on it, therefore, the delivery may have already been taken by someone else. 13. What if there is no one at the delivery location to receive the parcel? You can contact the recipient/requestor for further instructions. If both parties cannot be reached, you can contact our operations team under “Contact Us” within the Qourier app. 14. When will I be paid? Qourier will bank transfer you the monthly total amount you have earned during the first week of each month! 15. How much will I be able to receive once I have completed a delivery? You will receive 80% of the amount stated on the delivery (eg. For a $10 delivery, you will be paid $8). 16. If I am unable to make the specified delivery timing, am I able to change it? Yes! As long as you have contacted the requestor and have gotten his/her permission. Afterwards you can then contact the recipient to arrange for a more suitable timing. 17. Can I use public transport to deliver the parcel(s)? Of course! As long as you are able to make the delivery timing, any form of transportation is acceptable! 18. What will happen if I decline deliveries too frequently? Declining deliveries too frequently without valid reasons will result in auto-deactivation in our system. 19. How will I get paid? We will transfer you the amount you have earned to the bank account provided to us when you first sign up. If you would like to make changes to your bank account details, feel free to reach us by selecting “Contact Us” within the Qourier app. 20. What are the requirements to be a Qourier? As long as you are a Singaporean/PR above 16 years old, you are welcomed to be a Qourier! 21. What if the parcel that I picked up is in a different weight tier from what is stated on the delivery details? If that happens, please complete the delivery if you can, however do send us a photo of the item via email (support@qourier.com) or whatsapp (96700850)! We will contact the requestor and top up the additional amount to the correct weight tier. 22. How do I cancel a job if I am unable to make it? Under the “Jobs” tab, select ASSIGNED, change it to DECLINE and input your reason. 23. What are the operating hours for Qourier Operations Team? Our operating hours are from 10am-7pm. We can also be reached on our hotline at 96700850. For urgent matters outside our operating hours, feel free to reach us by selecting “Contact Us” within the Qourier app.